Shipping Policy
We understand that when you place an order, you want your gear as quickly as possible. We will do our best to make that happen! Most of our items are delivered at the earliest with the best shipping policies and service.
V11 provides free shipping on all online orders anywhere in India. The standard shipping time is 4-9* business days for domestic orders and 10-20* days for international orders, depending on the country, time zone etc. You can track your order in two ways,
- By logging into your account on our website
- By using the AWB number on our logistics partners’ websites.
Due to our precautionary measures during the COVID-19 lockdown, we ship orders that are in-stock within 2 working days of receiving the order, Sundays and holidays are not taken into account.
As a general practice, always check your courier package for any tampering or damage before you sign the POD receipt. In case of any such issue, do not sign the POD and let us at info@v11.in along with the Name, Contact and order id of the person delivering the package. Note that, if the POD is signed the courier company does not accept any complaints/claims. A notice via mail will be sent once the order has been received, processed and dispatched.
Call us on +91 7010040151 or email us at info@v11.in to expedite your delivery in case of any emergency or rush. We will try our best to get the order delivered to you before your scheduled trip!
Based on the terms of our shipping partner, any changes required to be done in the recipient’s destination details can be done before the shipment has left our facility. Once the shipment is on its way, if any changes are needed in the recipient’s destination details, such changes can be done only once the shipment has been returned to our facility by our shipping partner. In this case, there will be a major change in the estimated time of delivery of the shipment.
*Please note that the operations of courier companies are not in our control and we cannot be held responsible for delays in your trip. However, we assure you that we will try to get the order delivered to you at the earliest.